Company Policies PRIVACY -- Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect: This notice applies to all information collected or submitted on our website. The types of personal information collected at these pages are: Name Address Email address Phone number Credit Card Information - only collected during the ordering process
Our Commitment To Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How You Can Access Or Correct Your Information - You can access all your personally identifiable information that we collect online by logging into your store account.
Your credit card information is never listed in your account section. All credit card information is only listed during the ordering process. We use this procedure to better safeguard your information.
RETURNS/REFUNDS -- Due to the nature of digital products, refunds are not given on any embroidery design. SewAZ Designs will work with you on any problems you may have getting your designs to work properly for you. Shipped software purchases are final. All other problems will be handled on an individual basis.
CANCELLATION ON SHIPPED PRODUCTS ONLY - Shipped Products: If order is cancelled before shipment, there is a 25% reversal charge to reprocess and refund the transaction. * Order cancellation is not allowed on downloadable products.
If product purchased is damaged upon receipt, re-shipment will be implemented upon return of damaged goods. In case of dissatisfaction of a received product that is not damaged, credit of equal value minus 25% restocking fee will be issued with return of goods in original undamaged condition. * All postage is the responsibility of the purchaser.
*All refunded orders will incur a 25% reversal charge, to help offset banking fees DELIVERY / SHIPPING-- SEWAZ designs are set up for automatic download. You will receive a download link by email. You can also download your digital purchase by logging on to your account. Should you have any problems with a download please contact me by email.
CDs and other products are shipped by USPS. We will ship to other countries than the USA, if additional required postage is paid in advance of shipment. We are not responsible of lost or damaged products shipped outside the USA.